Frequently Asked
Questions

To track your shipment, visit our tracking page and enter your unique tracking number. You'll receive real-time updates on your package's location and estimated delivery time. The tracking number can be found in your confirmation email or receipt.

Your tracking number is provided in multiple places: the confirmation email sent when your shipment is dispatched, on your shipping receipt, and in your account dashboard if you've registered. The tracking number typically consists of letters and numbers (e.g., TRK123456789).

Our tracking system updates in real-time as your package moves through our network. Updates occur at each checkpoint, scanning point, and major transit location. Typically, you'll see updates every few hours during active transit, though timing may vary based on the route and service type.

We offer a comprehensive range of shipping services:

• Air Freight: Fast international and domestic shipping
• Sea Transport: Cost-effective for large shipments
• Road Freight: Reliable ground transportation
• Express Delivery: Same-day and next-day options
• Warehouse Storage: Secure storage solutions

Visit our services page for details.

We provide worldwide shipping services to over 200 countries and territories. Our extensive global network ensures reliable delivery to major cities and remote locations alike. For specific country availability, please use our quote request form.

Shipping costs are based on several factors:

• Package weight and dimensions
• Origin and destination locations
• Selected service type (express, standard, etc.)
• Insurance and additional services

Get an instant quote using our quote calculator.

We accept multiple payment methods:

• Credit/Debit Cards (Visa, MasterCard, Amex)
• PayPal and digital wallets
• Bank transfers
• Corporate accounts for business customers

Absolutely. We use industry-standard SSL encryption to protect your data. Your personal information is stored securely and never shared without your consent. We comply with all international data protection regulations including GDPR and CCPA.

Yes, you can request account deletion at any time. Log into your account, go to Settings > Privacy, and select "Delete Account." Note that this action is permanent and will remove all your data. Active shipments must be completed before account deletion.